{"id":12473,"date":"2023-06-27T14:56:54","date_gmt":"2023-06-27T12:56:54","guid":{"rendered":"https:\/\/www.mediquo.com\/blog\/?p=12473"},"modified":"2026-05-15T17:30:35","modified_gmt":"2026-05-15T15:30:35","slug":"sala-de-espera-virtual","status":"publish","type":"post","link":"https:\/\/www.mediquo.com\/blog\/mediquopro\/sala-de-espera-virtual\/","title":{"rendered":"Funcionalidad: sala de espera virtual con pasarela de pago opcional"},"content":{"rendered":"<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">La activaci\u00f3n de la <strong>sala de espera virtual<\/strong> con pasarela de pago opcional da la posibilidad de agendar videollamadas que permitir\u00e1n\u00a0una <\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">interacci\u00f3n en tiempo real entre el paciente y el m\u00e9dico<\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">, pero <strong>sin la necesidad de estar f\u00edsicamente presentes<\/strong> en la cl\u00ednica u hospital.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Durante la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">, el m\u00e9dico puede realizar evaluaciones, responder preguntas, proporcionar recomendaciones o prescribir medicamentos seg\u00fan sea necesario.<\/span><\/p>\n<p><strong>Principal ventaja<\/strong><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">La ventaja de este enfoque es que <\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">brinda comodidad y accesibilidad a los pacientes<\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">, especialmente aquellos que tienen dificultades para trasladarse o que se encuentran en \u00e1reas remotas, pueden ayudar a reducir los tiempos de espera y optimizar la eficiencia de la atenci\u00f3n m\u00e9dica.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Cabe destacar que <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"><strong>el paciente puede acceder a la consulta desde un tel\u00e9fono m\u00f3vil o pc<\/strong>.<\/span><\/p>\n<h5><strong>Requerimientos previos<\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Para poder disfrutar de la videollamada agendada <\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">ser\u00e1 necesario solicitar la activaci\u00f3n de la sala de espera<\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"><strong> en la configuraci\u00f3n de los profesionales<\/strong>. <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Esta acci\u00f3n se realiza desde MediQuo.<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"> Como sugerencia, <\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">recomendamos activar la pasarela de pagos <\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">para ofrecer al paciente una mejor experiencia en la consulta digital.<\/span><\/p>\n<h5><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">\u00bfC\u00f3mo agendar una <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">cita con videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">?<\/span><\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Esta funcionalidad <strong>te permite agendar citas con cobros o a coste 0<\/strong>.\u00a0Dentro del chat con el paciente podr\u00e1s agendar haciendo clic en el bot\u00f3n \u00abcitar\u00bb. Completa la fecha, el importe (en caso de ser sin coste debes a\u00f1adir 0) y haz clic en \u00abagendar consulta\u00bb. Por defecto el enlace de videoconsulta aparece habilitado.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Opciones tras agendar:<\/span><\/p>\n<ul>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">A\u00f1adir en calendario<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Modificar fecha<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Cancelar cita<\/span><\/li>\n<\/ul>\n<h5><strong>La experiencia del paciente<\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Tras enviar la cita al paciente, este <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">recibe un email con los datos de acceso a la videoconsulta<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">. Posteriormente deber\u00e1 completar sus datos de acceso y aceptar los permisos de c\u00e1mara y micr\u00f3fono para la videoconsulta.<\/span><\/p>\n<h5><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">\u00bfC\u00f3mo accedo a la <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">?<\/span><\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Desde aqu\u00ed podr\u00e1s ver si tus pacientes ya han llegado a su cita programada e iniciar la videollamada.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">En la barra de opciones lateral izquierda encontrar\u00e1s el apartado<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"><strong> SALA DE ESPERA<\/strong>.<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"> Desde ah\u00ed podr\u00e1s ver a todos los pacientes que van entrando a la sala.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"><strong>Haciendo clic en el apartado podr\u00e1s ver<\/strong>:<\/span><\/p>\n<ul>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">La hora de la cita<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">El tiempo de espera que lleva el paciente dentro de la sala de espera.<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">El nombre del paciente<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">La organizaci\u00f3n a la que pertenece<\/span><\/li>\n<\/ul>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Desde el lateral derecho <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">podr\u00e1s acceder a la videollamada haciendo clic en el bot\u00f3n para ello<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Tras pulsar comenzar\u00e1 la consulta con tu paciente.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12481 aligncenter\" src=\"https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Sala-de-espera-MediQuo-PRO-1024x569.png\" alt=\"Sala de espera MediQuo PRO\" width=\"600\" height=\"333\" srcset=\"https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Sala-de-espera-MediQuo-PRO-1024x569.png 1024w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Sala-de-espera-MediQuo-PRO-300x167.png 300w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Sala-de-espera-MediQuo-PRO-768x427.png 768w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Sala-de-espera-MediQuo-PRO.png 1800w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h5><\/h5>\n<h5><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">\u00bfQu\u00e9 opciones tengo en la <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">vista de citas<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">?<\/span><\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Este atajo te ofrece diferentes opciones de tus citas agendadas.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">En la barra de opciones lateral izquierda encontrar\u00e1s el apartado de <\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">CITAS<\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">. Desde ah\u00ed podr\u00e1s moverte en el calendario y ver las pr\u00f3ximas citas agendadas.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Dentro de cada cita, <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">haciendo clic en los 3 puntos laterales<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"> podr\u00e1s:<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Acceder a la videollamada o ir a la conversaci\u00f3n del chat.<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Marcar la cita como finalizada o no presentado.<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Acceder a la documentaci\u00f3n.<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Ver el detalle<\/span><\/li>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">A\u00f1adir a tu calendario.<\/span><\/li>\n<\/ul>\n<h5><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">\u00bfQu\u00e9 puedo hacer <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">durante la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">?<\/span><\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Ponemos foco en la atenci\u00f3n de tu paciente para que le prestes la mejor atenci\u00f3n m\u00e9dica.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Durante la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"> con el paciente, <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">la plataforma no permite cambiar de pantalla<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Esto quiere decir que priorizamos y ponemos el <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">foco en la atenci\u00f3n que debes prestarle a tu paciente<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">.\u00a0<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Como profesional podr\u00e1s visualizar todo el historial de tu paciente, emitir una prescripci\u00f3n m\u00e9dica, elaborar un informe.<\/span><\/p>\n<p class=\"_04xlpA direction-ltr align-justify para-style-body\"><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Otros puntos importantes a destacar:<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">El paciente <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">no puede finalizar la llamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">. Esta acci\u00f3n solo est\u00e1 permitida para el profesional.<\/span><\/li>\n<\/ul>\n<ul>\n<li><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">No hay l\u00edmite de tiempo<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"> en la videollamada.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12483\" src=\"https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Videollamada-MediQuo-PRO-1024x569.png\" alt=\"Videollamada MediQuo PRO\" width=\"600\" height=\"333\" srcset=\"https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Videollamada-MediQuo-PRO-1024x569.png 1024w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Videollamada-MediQuo-PRO-300x167.png 300w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Videollamada-MediQuo-PRO-768x427.png 768w, https:\/\/www.mediquo.com\/blog\/wp-content\/uploads\/2023\/06\/Videollamada-MediQuo-PRO.png 1800w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h5><\/h5>\n<h5><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">\u00bfQu\u00e9 hago cuando <\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">se finaliza la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">?<\/span><\/strong><\/h5>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Una vez finalizada la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">, tendr\u00e1s la opci\u00f3n de <strong>realizar un informe, prescribir una receta m\u00e9dica y\/o finalizar la consulta<\/strong>. En caso de no hacerlo en ese momento, podr\u00e1s realizarlo posteriormente desde el chat.<\/span><\/p>\n<p><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">Una vez finalizada la videollamada<\/span><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">, <strong>tu paciente puede ver el <\/strong><\/span><strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\">resumen de la consulta<\/span><\/strong><span class=\"WdYUQQ text-decoration-none text-strikethrough-none\"><strong> y acceder a la documentaci\u00f3n<\/strong>, as\u00ed como al hist\u00f3rico chat en el entorno web pero desde la app puede continuar la conversaci\u00f3n.<\/span><\/p>\n<p><strong>Si quieres activar la funcionalidad de sala de espera o incluirla en tus servicios de telemedicina<\/strong>, contacta con nosotros en <a href=\"mailto:pro@mediquo.com\">support.pro@mediquo.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La activaci\u00f3n de la sala de espera virtual con pasarela de pago opcional da la posibilidad de agendar videollamadas&#8230;<\/p>\n","protected":false},"author":1,"featured_media":12486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[530941],"tags":[211,4066,533149,28438075,77,4078],"class_list":["post-12473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mediquopro","tag-medico","tag-mediquo-pro","tag-paciente","tag-sala-de-espera-virtual","tag-telemedicina","tag-videollamada"],"lang":"es","translations":{"es":12473},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/posts\/12473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/comments?post=12473"}],"version-history":[{"count":10,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/posts\/12473\/revisions"}],"predecessor-version":[{"id":14448,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/posts\/12473\/revisions\/14448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/media\/12486"}],"wp:attachment":[{"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/media?parent=12473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/categories?post=12473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mediquo.com\/blog\/wp-json\/wp\/v2\/tags?post=12473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}